Returns & Cancellations

Rosito Bisani Imports products cannot be returned without prior return authorization. For all returns, you must call in and get an RMA number. Restocking charge is 30% plus any costs to recondition equipment. No returns accepted after 30 days from date of Invoice. Returns for credit must be freight-prepaid. Orders canceled or changed after production has started are subject to a charge of up to 30%. Any special or custom merchandise built to a buyer’s specification may not be returned or canceled.

Shipments &Freight Damage

Title passes to the consignee when the merchandise is accepted by the carrier and thereafter travels at the risk of the buyer. In case of freight damage, call this to the attention of the carrier and make note of damages on the delivery receipt before accepting shipment. File a claim for damages with the freight company (all claims must be filed by consignee with carrier, not by or with Rosito Bisani Imports). In cases of concealed damages, save all packaging, immediately notify the carrier of your findings and intention to file a claim. All orders for replacement parts or units due to freight damage will be invoiced under our regular term. Any reimbursement or credit must come from the freight company.

Authorized Repairs

All warranty repairs must be called into our service center:
Outside California: 800-848-4444
California: 323-937-1888
Any immediate repairs will be handled and dispatched through our service center. Rosito Bisani Imports will not be held liable from any deviation from this policy.